Frequently Asked Question
Learn about the frequently asked question
General question and answers about AHU Selection
In (2D) version, users will be able to design the AHU by using 2D design view. And users can export the AHU drawing to CAD softwares as DXF and DWG format. In (3D) version, users will be able to design the AHU by using the 3D and 2D design views. And users can export the AHU drawing to CAD softwares as DXF and DWG format and other supported 3D file formats listed below. IGES Files = .igs - .iges STEP Files = .stp - .step Stereolithography = .stl WaveFront OBJ = .obj DWG Files = .dwg DXF Files = .dxf
You can install Local version to any of your computer (Server or PC) and the license is dependent on the installed computer. You can install the software according to the number of the software licenses. You can use a common database in your local network If you have more than one local license. By this way, every user can access all prepared projects. For the Internet/Online/Cloud version, you don't depend on the computer, you can install software to the numerous computers and you can reach your software from any place that has an internet connection. For example, you have 2 online licenses, you can install your software on more than 2 computers and at the same time, 2 computers can be online. If the third computer tries to use the software, can not use it until one online user logs out from the software. And for the online version, you will need a server to run server software of selection software. If you have a server you can use it, but if you want we can provide a server.
- • Support and elimination of the problem when any problems arise from the software.
- • Updating new developments and improvements to the software.
- • Update of DLLs of Nicotra, Recuperator, Heatex, Friterm etc. manufacturers in case of need for updating.
- • This service does not include any requested software enhancements. For additional requests, a fee is charged according to the size of the request.
Yearly technical support and software update service fee is 15% of the sales price. Subsequent licenses are added to the sales price and the support fee in the following years is calculated over the added price.
Cloud/Internet edition of the AHUSelection software needs a Cloud/Internet server to run the server software and we supply this server for you. Server Configuration; • Intel(R) Xeon(R) CPU E5-2670 @ 2.60 GHz 2 Processor 32 Logical Processor • 64 GB RAM DDR 3 • 1 TB SSD Disk • Microsoft Windows Server 2012 R2 Standard • Microsoft SQL Server 2012 Enterprise • Kaspersky Endpoint Security 10 for Windows • Unlimited database storage • Daily backup (You can download your datas) • Keeping last 3 days backup • 100 Mbit Download / 100 Mbit Upload • %99.9 Uptime Guarantee
Yes, you can obtain detailed production information of all material and workmanship used during the production of AHU, based on module, AHU and project. You can calculate producton duration of AHU.
Question and answers about platform
Yes, it supports the next generation of 64-bit processors and operating systems.
Yes, our BackOffice program works as a Windows application from the internet and can also be operated via internet browsers without requiring any installation.
Our program supports browsers: "Internet Explorer", "Firefox", "Chrome", "Safari", "Opera"
Yes, all screens of the program can work in Turkish, English, German, Dutch and Russian. Spanish (Technical Report) French (Technical Report) Latvian (Technical Report) Polish (Technical Report)
Yes, all the transactions done by users are recorded in the server. All the things about the date and time of user's log in, where exactly in the program is used, which date is added, edited or deleted, when the program was logged off, and through which IP Address, MAC Address, computer the transactions was made and by which user are recorded. Thus, any fault that might occur on the records and the user that caused it can easily be specified. Also, it is possible to bring back the changed or deleted records. By doing this, the changes in the data which are made by fault or malicious intention can be taken back.
Customizing question and answers
Yes, you can identify new module-based accessory types, select them in your preferred AHUs and add automatically to the cost of AHU.
Yes, without the need to make any updates in the source code of program, you can generate new equipments for the brands supported by program and you can upload the DXF format drawings of the real images of these equipments into the system. Every time you do this transaction, the equipments you have recently added become eligible by all users using the program.
Yes, of course, you can specify a new AHU dimension specific for that AHU except the standard AHU modules during selection.